Our Computer Vision solution led to a 70% reduction in photo inspection times
NVMS, a leading provider of inspection and preservation services, needed to enhance the accuracy and efficiency of their property inspections. We inspected large datasets of NVMS property photos and detected anomalies. We also validated different photos based on their tags, looking for picture quality, photo direction, and set up a system to automatically alert the property inspectors. Additionally, we built a smart chatbot to handle customer queries, making customer service more efficient.
How our AI Solution helped NVMS
Improved Work Efficiency
Enhanced inspection accuracy and efficiency, leading to quicker anomaly detection and faster decision-making.
Faster Response Rate
Improved customer service response times with AI chatbot, ensuring timely and accurate responses to queries.
Improved Customer Service
Scalable and cost-effective infrastructure, enabling seamless handling of multiple conversations during peak times.
Image Classification for Detecting Anomalies
By leveraging cutting-edge image classification, natural language processing (NLP), and fine-tuning techniques, we built a robust AI application that enhanced the accuracy and efficiency of their photo analysis process. Our solution detected anomalies in property images, streamlining inspections for residential and commercial lending, valuation, banking, insurance, and asset management industries. As a result, NVMS experienced faster decision-making and improved risk management.
Chatbot for Customer Interactions
We created a smart AI chatbot to handle customer queries efficiently for NVMS’s property preservation and inspection services. Integrated with Twilio, the chatbot can communicate via SMS, providing quick and accurate responses to customer questions. This integration ensures that NVMS’s clients receive timely information, enhancing overall customer service and satisfaction. The chatbot’s ability to understand and respond accurately to a wide range of inquiries helps reduce the workload on human customer service representatives, allowing them to focus on more complex issues.
Results in 3 months
The implementation of our Computer vision solution led to a 70% reduction in inspection times and a 60% decrease in missed anomalies, significantly enhancing the accuracy and efficiency of NVMS’s operations. The chatbot successfully reduced the workload on human customer service representatives by 49%, allowing them to focus on more complex issues.
Tools and Technologies Used
Serverless Solution for Operations
By using serverless computing with Firebase Compute Engine or Azure Functions, our solution can handle multiple conversations simultaneously without performance issues. This makes the AI chatbot scalable and cost-effective, ensuring smooth operations even during peak times. The flexibility and efficiency of serverless computing allow NVMS to handle increased customer interactions seamlessly, ensuring uninterrupted service and optimizing operational costs for their property preservation and inspection services.
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