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Our Computer Vision solution led to a 70% reduction in photo inspection times

NVMS, a leading provider of inspection and preservation services, needed to enhance the accuracy and efficiency of their property inspections. We inspected large datasets of NVMS property photos and detected anomalies. We also validated different photos based on their tags, looking for picture quality, photo direction, and set up a system to automatically alert the property inspectors. Additionally, we built a smart chatbot to handle customer queries, making customer service more efficient.
  • AI-powered Image Classification
  • NLP-driven Data Extraction
  • GPT-based Chatbot
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How our AI Solution helped NVMS

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Improved Work Efficiency

Enhanced inspection accuracy and efficiency, leading to quicker anomaly detection and faster decision-making.
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Faster Response Rate

Improved customer service response times with AI chatbot, ensuring timely and accurate responses to queries.
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Improved Customer Service

Scalable and cost-effective infrastructure, enabling seamless handling of multiple conversations during peak times.
Image Classification and Validation

Image Classification for Detecting Anomalies

By leveraging cutting-edge image classification, natural language processing (NLP), and fine-tuning techniques, we built a robust AI application that enhanced the accuracy and efficiency of their photo analysis process. Our solution detected anomalies in property images, streamlining inspections for residential and commercial lending, valuation, banking, insurance, and asset management industries. As a result, NVMS experienced faster decision-making and improved risk management.

Chatbot for Customer Interactions

We created a smart AI chatbot to handle customer queries efficiently for NVMS’s property preservation and inspection services. Integrated with Twilio, the chatbot can communicate via SMS, providing quick and accurate responses to customer questions. This integration ensures that NVMS’s clients receive timely information, enhancing overall customer service and satisfaction. The chatbot’s ability to understand and respond accurately to a wide range of inquiries helps reduce the workload on human customer service representatives, allowing them to focus on more complex issues.
Conversational AI Chatbot

Thanks to Markovate and their solution, our inspection accuracy has skyrocketed, significantly reducing our operational costs and improving customer satisfaction.

CHRIS COOK
CEO, NVMS

Results in 3 months

The implementation of our Computer vision solution led to a 70% reduction in inspection times and a 60% decrease in missed anomalies, significantly enhancing the accuracy and efficiency of NVMS’s operations. The chatbot successfully reduced the workload on human customer service representatives by 49%, allowing them to focus on more complex issues.
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Tools and Technologies Used

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Serverless Solution for Operations

By using serverless computing with Firebase Compute Engine or Azure Functions, our solution can handle multiple conversations simultaneously without performance issues. This makes the AI chatbot scalable and cost-effective, ensuring smooth operations even during peak times. The flexibility and efficiency of serverless computing allow NVMS to handle increased customer interactions seamlessly, ensuring uninterrupted service and optimizing operational costs for their property preservation and inspection services.

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